Contact Us

A Warm Welcome from POLLY GRACE

At POLLY GRACE, we believe every great shopping experience begins with feeling welcomed and cared for. We're here to make your journey with us as lovely and effortless as possible. Whether you have a question, need a little assistance, or simply want to share your thoughts, we'd be delighted to hear from you.

Your happiness means a lot to us, and we're always just a message away.

🌷 We'd Love to Hear From You

Sometimes a little help can make all the difference. Whether you're curious about a new style, need an update on your order, or have a question about your purchase, our friendly team is always happy to assist.

Customer Support Email

📧 info@pollygrace.com

We aim to respond to all inquiries within 24–48 business hours, Monday through Friday.

For order-related questions, please include your Order Number so we can help you more quickly.

💌 How We Can Help

Our Customer Support Team is happy to assist you with:

  • Order Updates & Tracking

  • Shipping & Delivery Information

  • Returns & Refunds

  • Product Details & Availability

  • Size & Fit Recommendations

  • Payment Assistance

  • General Questions & Feedback

No matter how big or small your question may be, we're always glad to help.

🕒 Customer Care Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday – Sunday
Closed

Messages received outside business hours will be answered on the next available business day.

🏡 Business Information

POLLY GRACE

1208 N Jackson Ave
Russellville, AR 72801
United States

Business Correspondence Only – Not a Return Address

Please note that this address is for business correspondence only and is not our return warehouse. If you wish to return an item, please contact us by email first. Our team will be happy to guide you through the process and provide the correct return instructions.

🎀 A Little Note of Thanks

Thank you for choosing POLLY GRACE and allowing us to be part of your everyday style. Your trust and support inspire us to keep bringing you beautiful pieces and thoughtful service.

We truly appreciate having you here. Whenever you need us, we'll be happy to hear from you!

With warmth,
The POLLY GRACE Team