Contact information

Thank you for choosing POLLY GRACE.

At POLLY GRACE, we're passionate about making every shopping experience feel welcoming, easy, and enjoyable. We truly value every customer and want you to feel supported at every step of your journey with us. Whether you have a question about a product, need help with an order, or simply want to share your thoughts, we're always happy to hear from you.

💌 Get In Touch

Customer Support Email

📧 info@pollygrace.com

Our team strives to respond to all emails within 24–48 business hours, Monday through Friday.

For order-related inquiries, please include your Order Number so we can locate your purchase and assist you more efficiently.

🌷 Customer Support

We're always here to help with:

  • Order Status & Tracking

  • Shipping Information

  • Returns & Refunds

  • Product Details & Availability

  • Size & Fit Recommendations

  • Payment Questions

  • Website Assistance

  • General Inquiries & Feedback

Your satisfaction matters to us, and we'll always do our best to provide a helpful and timely response.

🕒 Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday – Sunday
Closed

Emails received outside business hours will be answered on the next available business day.

🏡 Business Information

POLLY GRACE

1208 N Jackson Ave
Russellville, AR 72801
United States

Business Correspondence Only – Not a Return Address

Please note that this address is for business correspondence only and is not our return warehouse.

If you need to return an item, please contact our Customer Support Team first. We'll provide the appropriate return instructions and the correct return address after your request has been approved.

📋 Before Contacting Us

To help us assist you as quickly as possible, please include:

  • Full Name

  • Email Address

  • Order Number (if applicable)

  • A brief description of your inquiry

If your inquiry involves a damaged, defective, or incorrect item, please attach clear photos of the product, packaging, and shipping label.

💗 Thank You for Being Here

Thank you for being part of POLLY GRACE.

We appreciate your trust and support more than words can express. Every order and every customer means something special to us. We look forward to helping you discover beautiful styles and making your shopping experience a little more wonderful every time.

With love,
The POLLY GRACE Team